Bring your team together to explore the five W’s of documentation.

• What is it?

• Who’s doing it?

• When does it matter?

• Where do you see the impact?

• Why set a regular review cadence?

Capture how work currently gets done.

• Identify the domains comprising your business and where threats to success are being felt

• Interview and shadow process SMEs, review existing documentation

• Document your current state operations in verbal and visual format to reveal where you can most impact the threats to your success

Keep documentation current as you evolve.

• Monthly, quarterly or yearly cadence

• SME interviews to capture emerging tacit knowledge and transform it into institutional knowledge

• Deliver updated documentation