Who we are
Execution drifts and strategy falters when internal processes live in fragments: a slide here, a doc there, a Slack message somewhere, the memories and habits of individual employees… Without a unified, dynamic source of truth, both ownership and authority become blurry; decisions, deferred; action, siloed; and deliverables, inconsistent.
Our mission is to surface and document companies' operational truths and trace the impacts thereof so they can see what's working, what isn't, and what needs to be addressed to advance their mission-critical objectives.
Libby Werner, Co-founder
12 years as an operator and designer across the healthcare, tech, and data/AI verticals earned me the nickname "the canary in the coal mine." Leadership looked to me to signal and sketch out the gaps between expectations and outcomes: between what should, could, or ever had happened, and was happening in tech now. At Pytlak Werner, this is my singular focus: capturing and documenting organizations' current state processes to equip them with the clarity necessary to make strategic change.
Rachel Pytlak, Co-founder
I apply my expertise as a UX designer to elevate how standard operating procedures are created and experienced. With a deep understanding of user journeys, I make sure every process is intuitive, actionable, and aligned with the needs of the people who use them. My sharp eye for organization and consistency helps teams work smarter, while my focus on brand alignment ensures every document feels cohesive and intentional.
Contact us
Ready to bring clarity to your operations? Share a few details, and we’ll be in touch soon to explore how we can help streamline your processes. We’re excited to help!